Seamlessly connect Finland's leading mobile PBX, Elisa Ring, with your customer support platform using PepronPhone. This powerful, server-side integration transforms your phone system into a fully unified component of your customer service workflow, unlocking new levels of efficiency and data-driven insights.
Elisa Ring is a flexible and modern cloud-based phone system from Elisa, designed for businesses of all sizes. It provides a comprehensive suite of mobile-first communication tools. You can learn more about its capabilities on the official Elisa Ring website.
Our integration bridges the gap between Elisa Ring and your customer data, turning every call into a valuable, trackable interaction.
Key Features of the Integration
- Unified Agent Experience Agents can handle all Elisa Ring calls directly within their primary support platform (e.g., Zendesk). There is no need to switch between applications; calls, tickets, chats, and emails are all managed from a single, unified workspace.
- Automatic Call Logging Every incoming and outgoing call is automatically captured and logged as a ticket. This eliminates manual data entry, reduces agent workload, and ensures that no customer interaction is ever lost.
- Instant Caller Identification (Screen-Pop) When a call comes in, the caller's profile and interaction history instantly pop up on the agent's screen. This gives the agent immediate context, enabling faster, more personalized, and more effective customer service.
- Advanced Presence Synchronization Gain a complete, real-time view of agent availability. We sync presence status not only from the Elisa Ring phone system (e.g., on a call, ringing) but can also integrate with other sources like calendars (e.g., in a meeting) and access control systems. Agents can also control their queue memberships directly from the app.
- Unified Reporting & Analytics Because every call becomes a ticket within your main platform, you can use your existing reporting tools (like Zendesk Explore) for analytics. Compare metrics like handling times, customer satisfaction, and agent performance across all channels—voice, email, and chat—from a single dashboard.
See it in Action
The best way to understand the power of this integration is to see it live. The videos below demonstrate key features and the seamless agent workflow.
Please note: These video demonstrations are in Finnish.
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